Bet365 jobs for IT Support Engineer in Manchester
Who we are looking for
We are looking for an enthusiastic, focused IT Support Engineer with an eye for detail who is knowledgeable and has a genuine interest in all things PC and software related.
As we are a 24-hour business we have employees onsite at all times so we need our technical support to be on hand too. You will be covering a 24/7 shift pattern in this role.
As a team, we are responsible for resolving 2nd line incidents as well as dealing with escalations from 1st line and escalating to 3rd line teams. We provide a focused service to senior managers. The team also manage all domains within the group, as well as maintaining our mobile assets in use across the business.
We also administer elements of our Citrix and messaging platforms, alongside overnight maintenance to ensure stability.
Preferred skills and experience
Active Directory administration.
Microsoft Operating Systems (XP, Vista, 7, 10).
Microsoft Office Suite.
Good team player.
Excellent time management and problem solving skills.
Ability to work without supervision.
Knowledge of call centre/corporate environments.