Client Relationship Manager Job in Birmingham | West Midlands Trains

Website West Midlands Trains

Are you looking for a rewarding job opportunity in the Birmingham area? West Midlands Trains is looking for a Client Relationship Manager to join their team. Gain valuable experience and help improve the customer experience for passengers. Apply now for this exciting role!

Duties and Responsibilities

  • Point of contact for all client relationship queries and commitments, being the guiding mind to the business on requirements and expectations, and coordinating activities with the client relationship team as appropriate,
  • Ensure the best processes and resources are in place to maximize the Performance Based Fee targets and support the Client Relationship Business Partners to generate ‘good’ evidence from across the business.
  • Ensure our Business Plan Commitments are on track and contractually managed through contract change processes as required.
  • Act as a key conduit into the Annual Business Planning (ABP) process with the knowledge gained via our Performance Based Fee (PBF), Business Plan Commitments (BPC), and Key Performance Indicators (KPI) performance.

Q: What experience is needed?

A: Significant experience in working with stakeholders and relationship management, for large and complex organizations is required. Experience working in a pressurized environment with restrictive timescales is also desirable.

Q: What are the educational qualifications needed to apply?

A: A degree in a related field and/or equivalent experience is preferred.

Conclusion: If you are an experienced professional with an understanding of rail contracting, a high level of relationship management, and excellent communication and organizational skills, this could be the ideal job for you. Working in the West Midlands region with an organization that offers competitive benefits, is an excellent opportunity for the right individual.