West Midlands Trains Job in Birmingham | Customer Engagement Manager

Website West Midlands Trains

Are you looking for an exciting opportunity to join West Midlands Trains as a Customer Engagement Manager in Location? This job is perfect for those who have an interest in customer service and want to help develop a successful and customerfocused team. Learn more about this job and how to apply now.

Duties and Responsibilities

  • Proactively manage relationships with third parties including Trainline and other ticket retailers
  • Proactively manage the relationship with Solved. to deliver our Delay Repay offering to WMT customers. Drive up standards, deliver innovation, and increase customer satisfaction with Delay Repay.
  • Develop knowledge of legislation and best practice within your team, and WMT, related to customer handling and redress and support, and effectively communicate throughout the business any changes to responsibility, policy, and procedures brought about by legislation or changes to legislation. This includes fulfillment of our regulatory requirements to the Department for Transport and ORR relating to complaint handling including data collection, analysis, and period reporting
  • Manage our third-party supplier relationships for Lost Property across the WMT network ensuring that robust processes are in place and managed.

Q. What are the other benefits and perks of the job?

A. In addition to the salary and benefits mentioned above, we also offer a generous annual leave allowance, flexible working, a wide range of training opportunities and a contributory pension scheme.

Conclusion: If you have the necessary qualifications, experience and skill set to excel in this role, then this is a great opportunity for you to join one of the UK‘s most successful train operators and enjoy a rewarding and fulfilling career. With a generous salary and benefits package, the chance to make a real difference in the customer service industry, and opportunities for career growth and development, there‘s no better time to apply.